As a key member of the Vulnerability and Patch Management managed service, you will oversee the full lifecycle of standard and emergency changes for the client. You are responsible for maintaining calendars, securing approvals, managing cross-agency notifications, and ensuring rollback readiness for complex production environments.
Mission
This position supports a federal agency's Vulnerability and Patch Management managed service, delivered by Reveald. The role coordinates across multiple agency stakeholders, application owners, and vendors to ensure secure, auditable, and operationally resilient remediation activities.
About this role
About this opening: this is a permanent position employed by Reveald, and it depends on Reveald winning the contract it is bidding for. No security clearance is required. To be confirmed: salary (depends on experience), location, work arrangement and onsite days, on-call expectations, number of hires and start date.
As a key member of the Vulnerability and Patch Management managed service, you will oversee the full lifecycle of standard and emergency changes for the client. You are responsible for maintaining calendars, securing approvals, managing cross-agency notifications, and ensuring rollback readiness for complex production environments.
What you'll do
• Own the preparation and maintenance of change records, maintenance calendars, and cross-agency notifications.
• Coordinate client testing activities and facilitate final release decisions.
• Produce clear runbooks and documentation while maintaining an auditable case history.
• Collaborate with agency stakeholders, Customer Success Managers, remediation coordinators, and approved vendors.
• Support agreed service windows, maintenance schedules, and critical on-call responsibilities.
• Manage troubleshooting and identify when specialist support is required to mitigate operational risk.
• Analyze findings to identify affected services and dependencies while proposing appropriate actions.
• Navigate failed remediations by making informed decisions to stop, recover, or roll back.
• Distinguish between successful installation, validated remediation, and authorized closure.
• Handle stakeholder scenarios including unresponsive owners and cross-agency change conflicts.
• Address role-specific tasks such as passive findings, vendor safety plans, silent installer logic, and manual case reconciliation.
What you bring
• Five or more years of experience managing production changes within a complex organization.
• Recent production experience in disciplined change control and technology lane management.
• Proven ability to work within approved access levels and protect sensitive customer data.
• Strong collaboration skills with asset and application owners.
• A skills matrix identifying areas where you are qualified to lead, back up, execute, or coordinate with recent evidence.
• Ability to provide a sanitized runbook or equivalent walkthrough of change and recovery processes.
• Experience identifying missing evidence and naming required approvers for technical cases.
Nice to have
• Service management certification, though equivalent practical experience is accepted.
Required skills
- Change management
- Release management
- ITIL
- CAB
- Maintenance scheduling
- Rollback planning