Customer Advocate for a major Intelligence Community IT services provider, translating operational mission needs into enterprise IT requirements and overseeing fulfillment from origination through implementation.
What you'll do
- Serve as primary point of contact between government stakeholders and external mission partners, providing situational awareness on customer requirements
- Lead end-to-end IT requirements collection, analysis, and documentation from origination through final fulfillment
- Engage with customers to define, refine, and document requirements; propose potential solutions addressing their operational needs
- Coordinate internally across IT organization and design/engineering teams to oversee service fulfillment and migration activities
- Build and maintain online requirement repositories with traceability from requirements through testing to implementation
- Identify and communicate internal process improvements and lessons learned across the organization
- Translate new service offerings into internal requirements for design and engineering teams to implement
Mission
Supporting a large enterprise IT services organization serving Intelligence Community customers as the primary customer-facing representative and internal advocate for IT requirements coordination and service delivery.
Required skills
- IT requirements analysis and elicitation
- Customer engagement and stakeholder management
- Requirements documentation and traceability
- IT service delivery coordination
- Requirements repository management
- Government contracting knowledge
- Solution proposal and analysis
- Cross-functional team collaboration