Customer Advocate supporting the DIA CIO who serves as the primary liaison between external customers and internal IT teams, translating mission needs into documented IT requirements and ensuring reliable service fulfillment across the organization.
What you'll do
- Serve as primary Point of Contact (POC) for Contracting Officer, COR, TPOC, and Government management while representing external customers
- Engage customers to define, refine, and document IT requirements through in-depth analysis and advisory collaboration
- Coordinate internally across CIO from requirement origination through final fulfillment and implementation
- Build and maintain requirement repositories with full traceability from origination through testing to implementation
- Identify and recommend internal CIO process improvements based on situational awareness of customer needs
- Collaborate with design, engineering, and testing teams to refine methodologies and translate new service offerings into implementable requirements
- Work with partners to understand new capabilities and propose solutions that achieve mission objectives
Mission
This role directly supports the Defense Intelligence Agency (DIA) Chief Information Officer, acting as the bridge between external government customers and internal CIO operations. The position ensures DIA's IT services align with customer mission objectives while maintaining service reliability and identifying organizational process improvements.
Required skills
- IT requirements analysis
- Requirements management and documentation
- Customer engagement and advocacy
- IT service delivery coordination
- Stakeholder management
- Process improvement identification
- Requirements traceability
- Technical writing and documentation