IT Customer Service Technician providing front-line end-user support at Redstone Arsenal, resolving hardware and software issues for government users. This role is ideal for IT support professionals with Secret clearance seeking hands-on technical customer service in a DoD environment.
What you'll do
- Respond to and resolve IT support tickets for end users, including diagnosis and escalation of hardware and software issues
- Provide telephone and service desk support for computer, software, and connectivity problems, walking users through troubleshooting steps
- Operate and troubleshoot diverse equipment including desktops, laptops, mobile devices, printers, scanners, and Video Teleconferencing systems
- Install, configure, and provide technical guidance on government IT systems, MS Office, Active Directory, and VPN/VTC solutions
- Log, route, and track technical support requests with follow-up reporting to ensure resolution
- Support IT operations releases and outages, including possible off-hours work
Mission
Agile Defense supports critical Army missions at Redstone Arsenal, Alabama. This position directly enables mission success by maintaining IT infrastructure and user productivity across government applications and systems.
Required skills
- End user IT support and ticketing systems
- Hardware troubleshooting (desktops, laptops, printers)
- Software troubleshooting and installation
- Customer service and technical communication
- Government IT systems proficiency