Lead Quality Assurance activities for Defense Intelligence Agency ServiceNow platform implementations and IT service delivery initiatives, establishing quality standards and ensuring deliverables meet government requirements and organizational excellence standards.
What you'll do
- Lead and manage all QA activities for Service Central PMO initiatives, ensuring compliance with contract requirements and DIA quality standards
- Develop, implement, and maintain comprehensive Quality Assurance Program including quality plans, policies, procedures, and metrics
- Establish quality gates and acceptance criteria for project deliverables, system releases, and documentation
- Conduct quality audits and assessments of project processes, deliverables, and contractor performance
- Develop and execute test strategies, test plans, and test cases for ServiceNow implementations and system enhancements
- Oversee functional, integration, regression, and user acceptance testing (UAT) activities
- Track and analyze quality metrics, defect trends, and process performance data to identify improvement opportunities
Mission
This role supports the Defense Intelligence Agency (DIA) Service Central PMO initiatives, directly contributing to the quality and compliance of intelligence community IT service delivery operations. The position operates within a cleared defense intelligence environment requiring TS/SCI clearance with CI Poly polygraph preferred.
Required skills
- ServiceNow platform implementation and configuration
- Quality assurance program development and management
- Test strategy and test case development
- Functional, integration, regression, and UAT testing
- Quality metrics and defect tracking analysis
- Requirements and design specification review
- Process auditing and compliance assessment
- IT service delivery knowledge