You will serve as a critical member of the vulnerability and patch management managed service, providing essential coverage during planned leave, peak workloads, and on-call recovery periods. This role requires you to adapt to various technical lanes while maintaining disciplined change control and high-quality documentation for the client. You will bridge gaps between engineering, coordination, and stakeholder management to ensure service continuity.
What you'll do
- Execute production tasks within assigned technology lanes while following approved access and data protection protocols
- Maintain auditable case histories, identify operational risks, and escalate issues requiring specialist support
- Produce clear runbooks and evidence explaining technical findings to agency stakeholders and remediation teams
- Coordinate with testing teams and approved vendors to validate patches and updates meet functional acceptance criteria
- Participate in agreed service windows, maintenance schedules, and critical on-call responsibilities
- Manage complex stakeholder scenarios including unresponsive asset owners and cross-agency change conflicts
- Distinguish between successful installations and validated remediations to authorize case closure
Mission
This role supports a managed vulnerability and patch management service for a federal agency client. Success depends on Reveald winning the underlying contract. The work involves maintaining service continuity across planned leave, peak workloads, and on-call recovery periods while adhering to strict access controls and documentation standards.
Required skills
- Vulnerability remediation
- IT operations
- Coordination
- Technical troubleshooting
- On-call support