You will manage the end-to-end vulnerability lifecycle for the client's managed service, ensuring every ticket moves from initial action to verified closure. This role requires coordinating dependencies, maintaining meticulous records, and facilitating communication between technical teams and stakeholders to reduce operational risk.
Mission
This is a contract-dependent role with Reveald supporting a client's managed vulnerability service. Success of placement depends on contract award. Specific customer and mission details are not disclosed in the posting.
About this role
About this opening: this is a permanent position employed by Reveald, and it depends on Reveald winning the contract it is bidding for. No security clearance is required. To be confirmed: salary (depends on experience), location, work arrangement and onsite days, on-call expectations, number of hires and start date.
You will manage the end-to-end vulnerability lifecycle for the client's managed service, ensuring every ticket moves from initial action to verified closure. This role requires coordinating dependencies, maintaining meticulous records, and facilitating communication between technical teams and stakeholders to reduce operational risk.
What you'll do
• Own the remediation process by assigning resolver tasks, managing maintenance windows, and pursuing missing responses.
• Maintain manual reconciliation records and document all decisions to ensure a clear, auditable case history.
• Coordinate with Customer Success Managers, testing teams, and approved vendors to explain findings and align on solutions.
• Produce clear runbooks and evidence while identifying when specialist support is required for complex issues.
• Support agreed service windows, maintenance schedules, and critical on-call responsibilities.
• Analyze findings to identify affected services, propose actions, and recognize when evidence is insufficient for closure.
• Handle unresponsive asset owners and resolve cross-agency change conflicts through formal escalation paths.
• Distinguish between simple software installation and validated remediation, functional acceptance, and authorized closure.
What you bring
• Three or more years of experience in vulnerability remediation, IT operations, or change coordination.
• Demonstrated experience managing a substantial, active queue of technical cases.
• Proven production experience in your assigned technology lane, including disciplined change control and troubleshooting.
• Ability to provide a skills matrix demonstrating specific areas where you can lead, execute, or coordinate based on recent evidence.
• Proficiency in protecting customer data and working strictly within approved access levels.
• Strong communication skills for documenting failed remediations, recovery decisions, and rollback procedures.
• Experience creating sanitized runbooks or technical walkthroughs for production environments.
Required skills
- Vulnerability remediation
- IT operations
- Change coordination
- Ticket queue management
- ServiceNow
- Stakeholder coordination