You will support the Vulnerability and Patch Management managed service for the client by validating service measures and reporting on enterprise progress. This role focuses on maintaining evidence quality, managing review actions, and ensuring accurate exception reporting through disciplined data reconciliation.
Mission
This role supports a Vulnerability and Patch Management managed service contract that Reveald is bidding on. The position involves coordinating with customer success teams, remediation coordinators, and vendors to ensure patch management progress is accurately measured and reported across agency and enterprise environments.
About this role
About this opening: this is a permanent position employed by Reveald, and it depends on Reveald winning the contract it is bidding for. No security clearance is required. To be confirmed: salary (depends on experience), location, work arrangement and onsite days, on-call expectations, number of hires and start date.
You will support the Vulnerability and Patch Management managed service for the client by validating service measures and reporting on enterprise progress. This role focuses on maintaining evidence quality, managing review actions, and ensuring accurate exception reporting through disciplined data reconciliation.
What you'll do
• Validate service measures and report on agency and enterprise patch management progress.
• Check evidence quality, maintain review actions, and manage exception reporting.
• Produce clear runbooks and documentation to explain findings to agency stakeholders.
• Coordinate activities with Customer Success Managers, remediation coordinators, testing teams, and approved vendors.
• Work within approved access levels to protect customer data while maintaining an auditable case history.
• Troubleshoot technical issues and follow disciplined change control procedures.
• Support agreed service windows, maintenance schedules, and critical on-call responsibilities.
• Analyze findings to identify affected services, dependencies, and required approvers.
• Document and escalate operational risks or cross-agency change conflicts when necessary.
What you bring
• Three or more years of experience in operational reporting or service assurance.
• Proven experience in auditable data reconciliation and technical writing.
• Experience in production technology environments including troubleshooting and collaboration with asset owners.
• Ability to distinguish between successful installation, validated remediation, and authorized closure.
• Knowledge of how to handle failed remediations, including recovery or roll-back decisions.
• Professionalism to identify when specialist support is needed for complex technical issues.
• A detailed skills matrix identifying areas where you can lead, execute, or coordinate with recent evidence for each.
Required skills
- Operational reporting
- Service assurance
- Data reconciliation
- KPI reporting
- Power BI
- Technical writing