Embedded datacenter operations resident providing on-site oversight of Dell PowerEdge XE servers and liquid cooling infrastructure. This role is ideal for experienced datacenter technicians seeking to master emerging high-performance computing technologies while partnering directly with customer operations and Dell support teams.
What you'll do
- Perform daily datacenter walkthroughs inspecting racks, servers, cooling systems, and environmental conditions; monitor for alerts and proactively identify operational risks
- Execute hardware diagnostics, firmware/BIOS updates, and server validation checks; collect and analyze logs including NVIDIA-SMI outputs and DCGM diagnostics
- Monitor liquid cooling systems (CDUs and Rear Door Heat Exchangers) for temperature, pressure, flow, and alarms; conduct visual inspections and escalate facility issues to vendors
- Create, update, and track support cases across Dell Lightning, MyService360, and customer ticketing systems; coordinate resolution with Dell support, field service engineers, and third-party vendors
- Maintain comprehensive environment documentation including asset inventories, rack elevations, runbooks, and operational procedures; provide daily activity reports and weekly operational summaries
- Partner with assigned Technical Customer Success Manager (TCSM) to maintain operational awareness, manage escalations, and ensure alignment between customer operations and Dell support organizations
Mission
This is a commercial government contractor (ELEVI) position supporting customer-owned data center environments running advanced AI/GPU workloads on next-generation Dell PowerEdge XE and liquid cooling systems. The role bridges customer operations and Dell support to ensure availability and health of critical infrastructure.
Required skills
- Dell PowerEdge Rack/Tower server administration
- iDRAC administration
- RHEL administration
- Ubuntu administration
- Enterprise datacenter operations
- Hardware troubleshooting and diagnostics
- Systems monitoring and escalation management
- Customer-facing technical support