IT Help Desk Support Specialist providing first-level technical support to users in a cleared federal contracting environment. This role supports day-to-day operations through ticketing, troubleshooting, and documentation while maintaining security protocols.
Mission
This position supports operations at Annapolis Junction, a major intelligence community facility. The role is embedded within a cleared contracting environment serving federal government IT infrastructure requirements with an FS polygraph clearance mandate.
Required skills
- ServiceNow ticketing system
- Hardware troubleshooting
- Software installation and configuration
- Network connectivity diagnosis
- Password and account management
- Printer and peripheral support
- IT asset inventory management
- Help desk support
- Customer service
- Documentation and knowledge base creation