Training and Adoption Specialist Location: On Site Washington, D.C. Eligible for hybrid working schedule. Clearance Required: NoneEmployment Type: Full-Time Overview: Arete Consulting is seeking a Training and Adoption Specialist that will be responsible for ensuring user readiness, adoption, and successful utilization of new technologies, business processes, and organizational solutions implemented within the Coast Guard Accessions Service Center (CG ASC). This position develops and delivers training programs, creates user support materials, facilitates technology adoption, and supports change management initiatives associated with Microsoft 365, Power Platform applications, business process automation solutions, and organizational transformation efforts. Responsibilities: Training Development & Delivery Design, develop, and maintain instructor-led and self-paced training materials. Create training curricula, lesson plans, presentations, job aids, quick reference guides, and user manuals. Deliver virtual and in-person training sessions for system users and stakeholders. Develop role-based training programs tailored to business functions and user groups. Evaluate training effectiveness through surveys, assessments, and feedback analysis. User Adoption & Change Management Develop and execute user adoption strategies for new technologies and business processes. Support organizational change management initiatives and transition activities. Collaborate with project teams to prepare users for application deployments and process changes. Identify adoption risks and recommend mitigation strategies. Provide post-implementation support to promote sustained use of deployed solutions. Knowledge Management Develop user guides, FAQs, and knowledge base content. Support SharePoint and Microsoft 365 knowledge repositories. Maintain current training materials and documentation throughout solution lifecycles. Ensure documentation complies with organizational standards and governance policies. Communication & Stakeholder Engagement Assist in developing communication plans that promote awareness and engagement. Support outreach activities, workshops, demonstrations, and stakeholder meetings. Coordinate messaging related to system changes, enhancements, and new capabilities. Work closely with project managers, engineers, and business analysts to align training activities with project objectives. Performance & Reporting Track training participation, adoption metrics, and user readiness indicators. Provide reports and recommendations to leadership regarding training effectiveness and adoption success. Support performance measurement efforts through dashboards and reporting tools. Qualifications Must be a U.S. Citizen. Bachelor's degree in Education, Instructional Design, Organizational Development, Business Administration, Information Systems, Communications, or a related field. Minimum four (4) years of relevant experience with: Training program development Technology adoption initiatives User training delivery Documentation development Organizational change support One of the following certifications is required: Microsoft Certified Trainer (MCT) Associate Professional in Talent Development (APTD) Experience within Federal, DHS, or DoD organizations preferred. Salary: $100,000-$115,000
What you'll do
- Design and deliver instructor-led and self-paced training programs for Microsoft 365 and Power Platform tools deployed across Coast Guard Accessions Service Center
- Develop role-based curricula, job aids, quick reference guides, and user manuals aligned to specific business functions and user groups
- Execute user adoption strategies for new technology and process rollouts, including pre-deployment readiness and post-go-live sustainment
- Support organizational change management activities — stakeholder communications, transition planning, and adoption risk identification
- Build and maintain SharePoint and M365 knowledge repositories, FAQs, and documentation throughout solution lifecycles
- Track training participation, adoption metrics, and user readiness indicators; report findings and recommendations to project leadership
- Coordinate with project managers, engineers, and business analysts to align training timelines and materials with deployment schedules
Mission
Technology adoption and workforce readiness for Coast Guard Accessions Service Center (CG ASC) — supporting Microsoft 365, Power Platform, and business process automation deployments within a federal DHS component
Required skills
- training program development
- instructional design
- technology adoption
- change management
- Microsoft 365
- Power Platform
- documentation development
- SharePoint