Lead Zscaler Solutions Architect SME providing enterprise-wide SASE security platform design, deployment, and Tier 3/4 operational support for Department of Homeland Security mission-critical infrastructure. The role combines deep technical expertise in Zero Trust architecture with hands-on troubleshooting and 24/7 on-call incident response.
What you'll do
- Design, implement, and maintain enterprise Zscaler deployments (ZIA, ZPA, ZDX, ZCC) across hybrid multi-cloud and on-premises environments
- Create, audit, and optimize security policies including URL filtering, SSL/TLS inspection, DLP, sandbox rules, and Zero Trust access policies
- Serve as Tier 3/4 escalation authority for complex proxy routing, authentication, application performance, and network connectivity issues
- Manage enterprise Zscaler Client Connector lifecycle (deployment, health checks, profile tuning, cross-platform upgrades for Windows, macOS, iOS, Android)
- Leverage ZDX analytics and SIEM integration (Splunk, Cribl) to diagnose user experience degradation and configure automated alerting
- Participate in 24/7/365 on-call rotation, respond to critical incidents within SLA, conduct root cause analysis, and implement Emergency Change Requests
- Maintain technical documentation including network diagrams, topology maps, SOPs, and asset inventories; coordinate with IAM teams on IdP integration (Okta, Entra ID, Ping Identity)
Mission
This role directly enables DHS enterprise network modernization through cloud-native Secure Access Service Edge (SASE) implementation, replacing legacy VPN and proxy infrastructure with Zero Trust access controls across multi-cloud (AWS, Azure, GCP) and on-premises environments. The position is critical to DHS cybersecurity posture and operational continuity.
Required skills
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Zscaler Client Connector (ZCC)
- Zscaler Digital Experience (ZDX)
- PAC file configuration
- PowerShell scripting
- TCP/IP networking
- SSL/TLS inspection
- Proxy architecture
- Network troubleshooting